Skip to content
Do you want to verify your address?
If yes, please complete:
To access this new feature, we need to validate your account information to ensure the confidentiality of your metro&moi account.
Enter the postal code where you receive your metro&moi reward cheques so we can validate your identity.
Go back to homepage Go back to homepage

Important

For a better browsing experience, this site has been optimized for Chrome on your device.

Ok
Important!

Are you sure you want to empty your cart?

MPriority

How it works Online Grocery - View the page
How it works Online Grocery
How the Metro Priority service works
Metro Priority

Getting Started

The Metro Priority service is available in select areas/stores. Click here and enter your postal code to check if you're eligible.

The Metro Priority service is available to all customers, but there will be priority processing of orders for those most at risk:

  • Aged 70 and over
  • Reduced mobility
  • Shoppers with COVID-19 and/or self-isolating

The Metro Priority service simplifies your grocery shopping in just a few easy steps:

  1. Place your order at metro.ca*.
  2. Add products to your cart just as you would in store.
  3. We’ll send you an order confirmation email after you check out.
  4. We’ll call you within 48 hours (excluding holidays) to schedule a pickup time and give you all the information about your order. This is the best time to ask any questions you may have.
  5. Our team will prepare your order.

IMPORTANT: If you have tested positive for COVID-19, are in self-isolation/mandatory quarantine or are showing any symptoms, we ask that you arrange for a friend or relative to pick up your order. Please inform us of your situation when we call to confirm pickup time.

*Minimum purchase required. Service available in select areas.

Same-day service is not available for the Metro Priority service.

Yes, fees may apply, which vary depending on the store.

Ordering

For our shopping tips, click here.

Yes, the minimum amount to place an order is $35 or more before fees and taxes.

Promo codes cannot be used on Metro Priority orders.

Metro Priority orders cannot be changed once you’ve checked out.

Please call your store if you need to cancel your order.

There are no fees to cancel your order. If your order has already been assembled and your credit card has been charged, a refund will be issued.

Due to the current situation, purchase limits per product and person may apply.

Pickup

A store employee will call you within 48 hours (excluding holidays) to schedule a pickup time within the next two days and provide your final order details and pickup information.

Sticking to your chosen time slot helps our team prepare orders on time for all our customers. If you think you'll be late for your pickup or need to reschedule your order, please call your store directly.

Metro Online Grocery now offers the option to receive your order without packaging or in a 100% recycled, recyclable and reusable cardboard box in selected areas.

For more details, visit Bagless | Metro

Payment

We currently only accept Visa, Visa debit, MasterCard, and American Express for online orders.

You can have more than one credit card in your saved payment methods, but you can only use one card to pay for each online order.

To add or update your payment method, click here.

Your credit card will be charged on the day of your online grocery pickup.
Once your order has been prepared, the total amount will be finalized based on discounts, promotions and prices in effect, availability and actual weight of products, applicable fees, taxes and the selected store.

A printed receipt with details about the final charges for your order will be included in your order.

Products

You will find most of our in-store products on metro.ca. However, there may be some items you see in your local store that aren't available online. Also, products like tobacco, newspapers, gift cards, flowers, prepared platters, and hot rotisserie foods are not currently sold online.

You cannot buy tobacco or alcoholic products online.

Returns & Exchanges

Your satisfaction is important to us. If there's a problem with your order, please call your store. They’ll help find a solution.

If you're unhappy with any of the items you receive, simply return them to your Metro store within 14 days. See Metro's return policy for more details.

Technical Assistance

  • Forgotten password: Click on Forgot your password on the Sign-in page in order to reset your password.
  • If the problem persists: Call our team at 1-844-777-7611, available Sunday to Saturday from 8 a.m. to 11 p.m.

Your Metro Priority reservation will be held for 2 hours or until checkout. After this time, it will no longer be reserved, and you will have to check availability again. A service fee may apply.

You can call your store if you need help or have any questions about your order.

Air Miles®

Exact details of your Metro Priority order (prices, weights, savings, promotions, product substitutions etc.) will not be reflected in your order history. Please refer to the official receipt included in your order for final details.

Note: The refund form in the help centre is not available for Metro Priority orders. For refunds, please return your products in store.

For any further questions regarding Online Grocery please visit our FAQ.

FREE in-store pickup! No code required. Shop Now!