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Online Orders

Due to higher than normal call volumes, you may experience long wait times. We have temporarily extended our customer service hours to 12am in order to serve you better. You can also email us at: [email protected]. Thank you for your understanding!

 

Getting Started

Ordering

Delivery / Pick-up

Pricing

Payment

Products

Returns & Exchanges

Technical Assistance

Air Miles Rewards

Getting Started

Ordering

Delivery / Pick-up

Pricing

Payment

Products

Returns & Exchanges

Technical Assistance

Air Miles Rewards

Important Messages to our Community

  • Updated store hours: We've temporarily updated our hours to ensure stores are sanitized and restocked for the next day. Metro stores will be open 7 am to 8 pm every day. See Updated Store Hours as there are some exceptions. Thank you to our hardworking team and to all our customers.
  • Customer Care: Dear customers, due to the current circumstances, it may be longer than usual to reach our customer care representatives (by phone or email). We take all necessary measures to maintain the quality of our service. Thank you for your trust and patience during these trying times.
  • E-commerce and Website: Due to higher than normal volume, you may experience some delays or downtime on the site. With current inventory levels, we have limited the maximum quantities you can order on some items as we are trying our best to fill all orders. We apologize for the inconvenience. Thank you for your understanding!
 

Getting Started

Metro's Online Grocery simplifies your grocery shopping in 3 easy steps:

  1. Place your order at metro.ca*.
  2. Choose the time slot and service (pickup or delivery) that suits you best.
  3. Our personal shoppers will prepare your order.

*Preparation and delivery fees may apply. Minimum purchase required. Service available in select areas. See details at metro.ca.

Our online grocery services are available in select areas/stores for now. Click here and enter your postal code to check if you're eligible for delivery or pickup. Not available yet? We're working to broaden our delivery areas and add new pickup stores to reach more customers. If you give us your email address, we'll let you know when it's available in your area!

We deliver between 8 a.m. and 10 p.m. but delivery times may vary by location. At checkout, you'll see available time slots for your selected location and will be asked to choose the delivery time that suits you best. Some time slots are more popular than others and are subject to availability.

Yes! If you place your order before 1 p.m., you can choose a pickup time after 4 p.m. or a delivery time after 6 p.m.*

*Same-day time slots are subject to availability and are not guaranteed.

You can browse products and add items to your cart without an account but you'll need to create an account before you can check out.

Your order will be prepared by a personal shopper, a dedicated member of the Online Grocery team who's specially trained to select the freshest items using the same care you'd use if you were doing it yourself!

Metro's exclusive Tri-ZonesTM process maintains the freshness of your online order across three temperature zones (temperate, refrigerated and frozen), both in-store and in the delivery trucks.

There's no fee for pickup orders. For delivery, the fee is $11.99 + HST (even for same-day delivery).

Unlike some other online grocery services, Metro doesn't charge extra for same-day service (no fee for same-day pickup and $11.99 + HST for same-day delivery).

 

Ordering

Finding the items you love is easy! Try one of these ways:

  • Shop by the current week's Flyer Deals.
  • Shop by Aisles, just like you would if you were in-store.
  • If you know what you're looking for, enter it in the search bar near the top of the page.

Click on the item and then increase or decrease the quantity using the "+" or "-" buttons. Then click "Add" to add the item(s) to your cart. You can adjust quantities or remove items any time before confirming your order.

To place an order, it needs to be $50 or more before fees and taxes.

You can place your order up to 9 days in advance.

Note: To take advantage of the current flyer's deals, you'll need to schedule your delivery or pickup no later than Wednesday of the current flyer period which runs from Thursday to Wednesday.

Choosing a date after the current flyer period may affect the prices you pay since different savings and promotions may be in effect at the time of order pickup or delivery.

Yes! Add your AIR MILES® Collector Number to your account for quick access to the products you usually buy and head over to the "Personalized Shopping" page to find coupons and offers on the products you've bought before.

It's simple! Enter the promo code at checkout and click "Apply"

Only one promo code per order can be used.

Electronic coupons available at metro.ca or on the Metro app can be used on online orders. To see which coupons are available, visit the "Coupons" page or look for coupons on the product detail page. Add your coupons to your Cart when you shop online.

Printed coupons, digital coupons not posted on metro.ca or the Metro app, Flash Sale coupons, mail-in rebates, coupons from coupon booklets or manufacturer coupons are currently not accepted on online orders.

To help your delivery arrive on time and at the right place, you can (and should!) provide helpful info like:

  • Where to park
  • Building security/gate info
  • Directions to tricky-to-find front doors
  • Unique visual details (e.g. red mailbox)

Add this info during checkout when entering your delivery address.

For same-day service, you can change your order before 1 p.m.

For regular service, you can change your order before 11:59 p.m. on the day before pickup or delivery.

If you're unhappy with any of the items you receive, send them back with the driver when your order is delivered or return them to any Metro store within 14 days. See Metro's return policy for more details.

For regular service, place your order any time before 11:59 p.m. on the day before your pickup or delivery. For same-day service, place your order before 1 p.m.

For regular service, you can cancel your order any time before 11:59 p.m. on the day before your pickup or delivery. For same-day service, you have until 1 p.m. to cancel your order. Simply go to the "Order History" section, select the order you'd like to cancel and confirm your cancellation by clicking on "Cancel my order".

To cancel an order after the cutoff time, give us a call toll free at 1-844-777-7611 and we'll do our best to accommodate your request. Our customer service team is available from Sunday to Saturday from 8 a.m. to 11 p.m.

There are no fees to cancel your order.

It's rare that a product is unavailable, but it sometimes happens and when it does, we'll do our best to choose a similar product as a substitution. When a substitution is made, you'll be charged the price of the original item you ordered or less if the substitution has a lower price.

If you're not entirely satisfied with the substitution we make, we'll refund you.

Allergies? Be sure to check the ingredients of substituted products.

To provide our customers with the best experience and to ensure we have products available for every order, there are limits to what you can order:

  • Produce: 25 units
  • Cases of 24 beverages or more: 5 units
  • Bulky items: 5 units
  • All other products: 12 units
 

Delivery / Pick-up

On the day of your scheduled delivery or pickup, you'll get an email confirming your order details and the scheduled time slot you chose.

Yes, it's the only way to take advantage of Metro's exclusive Tri-ZonesTM process: we bring your order from our trucks to your front door so that you can unpack your groceries right away and preserve their freshness.

Absolutely! Metro's in-store staff and delivery drivers are trained to ensure the freshness and quality of your order and part of that is being patient while you take your time to check your order. You'll also need to check any substitutions that might have been made. We put them in a separate bag so they're easy to spot and approve.

If you're unhappy with any of the items you receive, send them back with the driver when your order is delivered or return them to any Metro store within 14 days. See Metro's return policy for more details.

We'll bring your order right to your car! Simply follow these steps:

  1. Arrive at the pickup location during your selected time slot (follow the "Metro Online Grocery" signs).
  2. Park in one of the designated pickup parking spots.
  3. Call the phone number on the sign to let us know you've arrived.
  4. We'll bring your order to your car.
  5. Make sure you have proof of ID, the credit card used for the online payment and your order number.

Sticking to your chosen time slot helps our team prepare orders on time for all our customers. While we can't get orders ready earlier than asked for we can hang on to an order a bit longer if you think you'll be late for your pickup. Give us a call toll free at 1-844-777-7611 to let us know.

If you need to reschedule your pickup or delivery time, change your selected service or cancel your order, please call us toll free at 1-844-777-7611.

Orders are packed in recyclable plastic bags. For now, it's not possible for us to use your reusable bags.

Your order will be packed in recyclable plastic bags. You can reuse these bags or recycle them with your usual household recycling program (as permitted by your municipality), or, if you prefer, our drivers would be happy to take them back to Metro for recycling.

For in-store pickups, you can transfer your groceries to your own reusable bags or containers and the store will recycle the bags for you.

Returned bags are sent to Metro's recycling partners where they are cleaned and processed into pellets that are used to make new plastic bags.

The only service fees you pay are the ones you've already paid as shown on your receipt. Our delivery drivers are happy to offer you the best service possible and do so with no expectation of a tip.

 

Pricing

Items priced by weight (e.g. apples) appear in your Shopping Cart at an estimated unit price based on their average weight. Once your order has been prepared, your items are weighed and their actual weight and price will be shown on your emailed receipt that confirms your final order. Payment will be processed on the day your order is prepared, so the price you pay will be the price that's in effect on that day.

Your order total may vary based on savings, promotions and prices in effect at the time of order pickup or delivery, product availability and actual weight, selected store and service. AIR MILES® Reward Miles, coupons, certain savings and taxes will be calculated at checkout. To make sure you get the current week's flyer deals, schedule your delivery or pickup no later than Wednesday of the flyer period.

You'll generally enjoy the same promos and offers currently available in your store, but there can be slight variations between stores. Also, some coupons are not applicable online. Refer to the terms and conditions listed on any promotional coupons and deals to check if they can be used online.

Prices shown on Metro's Online Grocery will be the same as the current prices in your selected pickup or delivery location (either Metro Millcroft or Metro Stockyards).

It's simple! Enter the promo code at checkout and click "Apply". Only one promo code per order can used.

 

Payment

We accept credit cards (Visa, Mastercard, American Express) and Visa Debit. You can have more than one credit card in your saved payment methods, but you can only use one to pay for each online order.

Here are a couple of ways to modify your payment information:

  1. Under "My Account Settings", click “Saved Payment Methods” to see or update your payment info.
  2. During step 2 of the checkout process, you'll be asked to enter your payment info; you can add/update your payment details at that time.

Your credit card will be charged on the day of your online grocery delivery or pickup.

Once your order has been prepared, the total amount will be finalized based on discounts, promotions and prices in effect, availability and actual weight of products, applicable fees, taxes and the selected store and service.

On the day of your delivery or pickup, we'll email you an electronic receipt with details about the final charges for your order.

Keep a copy of this receipt for reference or any questions/issues with your order.

Credit cards and Visa Debit are the only payment methods currently accepted online.

Metro.ca complies with the highest standards of information security. Other than your billing address, Metro doesn't store any of your banking information on its site.

Gift cards are currently not accepted online.

 

Products

Most of our in-store products are well-represented on metro.ca but there still might be some items you see in your local store that aren't available online. Also, products like tobacco, alcohol, newspapers, gift cards, flowers, prepared platters, ready-to-eat dishes and hot rotisserie foods are not currently sold online.

Your order will be prepared by a personal shopper, a dedicated member of the Online Grocery team who's specially trained to select the freshest items using the same care you'd use if you were doing it yourself!

Photos used are to illustrate the product but don't necessarily reflect the quantity selected. Refer to your Shopping Cart to see the quantity you've chosen.

To learn more about a product, click on it and you'll be taken to the product details page.

While we work hard to ensure each product's info is accurate, sometimes manufacturers update their ingredient lists. Please don't rely solely on the information presented online and always read and follow labels, warnings and directions before using or consuming a product as actual product packaging and materials may contain more and/or different information than what is shown on our website.

No, you can't buy alcohol or tobacco online.

 

Returns & Exchanges

Sometimes, an item that was in stock when you placed your order goes out of stock by the time your order is prepared. When that happens, we'll do our best to choose a similar product as a substitution.

When a substitution is made, you'll be charged the price of the original item you ordered or less if the substitution has a lower price.

If you're unhappy with any of the substitutions, send them back with the driver when your order is delivered or return them to any Metro store within 14 days. See Metro's return policy for more details.

Allergies? Be sure to check the ingredients of substituted products.

Your satisfaction is important to us. If there's a problem with your order, give us a call toll free at 1-844-777-7611. We'll help find a solution.

Our customer service team is available from Sunday to Saturday from 8 a.m. to 11 p.m.

If you're unhappy with any of the items you receive, send them back with the driver when your order is delivered or return them to any Metro store within 14 days. See Metro's return policy for more details.

 

Technical Assistance

Sometimes it's as simple as entering the wrong password or email address. Try entering them again.

If you've forgotten your password and need to reset it, click on Forgot your password on the Sign in page.

If you're still having trouble, get in touch with our Customer Care team. Don't worry, the items you've added to your cart will still be there after we help you out.

If you already chose a time slot, it'll be held for 2 hours. If you don't check out before that time is up, someone else might grab it and you'll have to choose a new one when you're ready to check out.

If you're getting an error message, check the following requirements:

  • The credit card you've entered is a Visa/Mastercard/Amex or Visa Debit.
  • The laptop, smartphone, etc. you're using has a Canadian IP address.
  • The billing address linked with your saved payment method is Canadian.

If all of the above is correct and you're still getting an error message, connect with the bank that issued your credit card to check that the address and postal code associated with your card are correct.

If you use a public computer, just remember to close your session once you've placed your order and delete your user name or password used during your session.

Whether you use a public or home computer, you can rest assured that metro.ca is a secure site; your confidential information is protected while browsing and a banking service provider protects your credit card information.

There are two ways to get in touch:

  • Email us at [email protected]
  • Call us toll free at 1-844-777-7611. Our customer service team is available from Sunday to Saturday from 8 a.m. to 11 p.m.
 

Air Miles Rewards

Yes! Add your AIR MILES® Collector Number to your account to get Miles on every order and enjoy our online AIR MILES® promotions. These promos are clearly indicated on the product images. Some exceptions apply.

AIR MILES® Reward Miles currently can't be redeemed on online orders.

Important Messages to our Community

  • Updated store hours: We've temporarily updated our hours to ensure stores are sanitized and restocked for the next day. Metro stores will be open 7 am to 8 pm every day. See Updated Store Hours as there are some exceptions. Thank you to our hardworking team and to all our customers.
  • Customer Care: Dear customers, due to the current circumstances, it may be longer than usual to reach our customer care representatives (by phone or email). We take all necessary measures to maintain the quality of our service. Thank you for your trust and patience during these trying times.
  • E-commerce and Website: Due to higher than normal volume, you may experience some delays or downtime on the site. With current inventory levels, we have limited the maximum quantities you can order on some items as we are trying our best to fill all orders. We apologize for the inconvenience. Thank you for your understanding!