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Organic and well being market

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Online Grocery

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Time Slot:
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You can modify these options at any time in the “Fast Checkout” section of your account.

You can modify these options at any time in the "Quick order" section of your account.

Online Orders

General Questions for Online Orders

We will be happy to assist you Monday to Friday from 8 a.m. to 10 p.m. and Saturday and Sunday from 8 a.m. to 9 p.m.

Call us at 1-844-777-7611.

To place an online order on metro.ca, you need to sign up for a metro.ca account.

While not mandatory, we highly recommend you join the metro&moi reward program and then add your card to your metro.ca account to get personalized deals and coupons and to earn point m points that will help you save!

Items priced by weight appear in your Cart at an estimated price based on average weight. Once your order has been prepared, the items are weighed and their actual weight and price are indicated on your receipt. We process your online order payment on the day the order is assembled, so the billed prices will be the current prices in effect on that day.

Yes! Add your metro&moi card to earn point m points on every order and enjoy exclusive prices for members only. These promotions are clearly indicated on the product images.

Photos are used to illustrate the product, but not necessarily the quantity selected. Refer to your Cart to review the quantity you have chosen.

Your order total may vary based on savings, promotions and prices in effect at the time of order pickup or delivery, product availability and actual weight, selected store and service. point m points, coupons, certain savings and taxes will be calculated at checkout. To make sure you get the current week's flyer deals, schedule your delivery or pickup no later than Wednesday of the flyer period.

Credit cards are accepted online (Visa, Visa Debit, MasterCard, American Express). You can have more than one credit card in your saved payment methods, but you cannot use more than one to pay for your online order. For metro&moi members, reward cheques may also be used as payment and can be combined with a credit card.

Metro does not store any of your banking information on its site, other than your billing address. Metro.ca complies with the highest standards of information security.

If you use a public computer, it is very important to close your session once you have placed your order. You should also be sure to delete any user name or password that you would have used during your session. Rest assured, metro.ca is a secure site. Your confidential information will be protected while browsing and your credit card information is protected by a banking service provider.

Credit cards are currently the only payment method accepted online.

Gift cards are currently not an accepted payment method for online grocery shopping.

The amount will be debited from your credit card on the day of your online grocery delivery or pick-up. Once your order has been prepared, the total amount will be final based on discounts, promotions, and prices in effect, availability and actual weight of products, applicable fees, taxes, as well as the selected store and service.

If there's a problem with your delivery, please call us at 1-844-777-7611. We'll help find a solution.

Online Grocery

Metro's new Online Grocery is a simpler way to shop for your groceries.

1. Visit metro.ca and place your online order from wherever you are.*
2. Let our épicier m grocer (your personal shopper) prepare your groceries for you.
3. Choose the time slot and service that suits you best: pickup or delivery.

*Preparation and delivery fees may apply. Minimum purchase required. Service offered in select areas. Details on metro.ca.

It is now possible to submit an order and get it delivered the same day! Simply finalize your order before 1 p.m. and choose a delivery slot later that day. For this service, order pick ups start at 4 p.m. and delivery starts at 6 p.m.

Your épicier m grocer (your personal shopper) will prepare your grocery order. They'll put special care into selecting the freshest items for you, just like you would do for yourself.

For now, pickup and delivery services are available at select stores.

To see what stores and services are available near you, go to the How it Works page and enter your postal code.

If online grocery shopping is not yet available in your area, enter your email address and we'll let you know when it is.

A $4 assembly fee may apply. For delivery, a $6 fee is also added. There is no additional fee for pickup orders.

We want you to be happy!

If a product you've ordered is unavailable, we'll do our best to choose a similar product to replace it. If you are not entirely satisfied with it, we'll refund you.

Allergies? Please check the ingredients of the replacement products.

For the regular service, you can change your order before 11:59 p.m. on the day prior to your pickup or delivery. For the same-day service, you can change your order before 1 p.m. Otherwise, your original order will be processed.

If for any reason you are dissatisfied with any of the items you receive, you can send them back with the delivery driver or return them to your pickup location.

Orders are prepared using plastic bags. At the moment, it is not possible to use your reusable bags.

Metro’s exclusive Tri-ZoneTM process maintains the freshness of your online order across three temperature zones: temperate, refrigerated and frozen, both in-store and in the delivery trucks.

For the regular service, you can complete your order any time before 11:59 p.m. on the day prior to your pickup or delivery. For the same-day service, you can submit your order before 1 p.m.

For the regular service, you can cancel your order online any time before 11:59 p.m. on the day prior to your pickup or delivery. For the same-day service, you have until 1 p.m. to cancel your order.

Simply go to the "Order History" section, select the order you would like to cancel and confirm cancellation by clicking on​ "Cancel my order".

To cancel an order after the cut-off time, please call us at 1-844-777-7611. We will be happy to assist you Monday to Friday from 8 a.m. to 10 p.m., and Saturday and Sunday from 8 a.m. to 9 p.m.

All products returned in-store will be refunded upon presentation of your receipt. Products sent back with the delivery driver will be refunded on your card.

Your favourite products are well-represented in our catalog. There may be variation from one store to another. Products such as tobacco, newspapers, gift cards, flowers, prepared platters and dishes, and hot rotisserie foods are not sold online.

In general, you will enjoy all promotions and offers currently applicable in your chosen store. Please refer to the terms and conditions listed on any promotional coupons and deals to verify that they apply online.

Add your metro&moi loyalty card to your account for quick access to the products you usually buy. Check out your personalized coupons and flyer deals and visit the My Usuals section to add your favourite items quickly and easily to your Cart. Not a member? You can access your purchase history to shop the products you've bought before.

Electronic coupons available at metro.ca can be used in the online grocery. To find available coupons on metro.ca, check out the Coupons section or look for coupons in the product detail page. Add your coupons to your Cart when you shop online. Printed coupons, Facebook coupons, Flash Sale coupons, mail-in rebates, coupons from coupon booklets or manufacturer coupons are not accepted in the online grocery.

If for any reason you are dissatisfied with any of the items you receive, you can send them back with the delivery driver or return them to your pickup location.

Yes, you can buy alcoholic products online. The person who will receive the order must be 18+ and will be asked to show valid photo ID, as dictated by law.

No, you can cancel your order free of charge before or after the cut-off time. If you are experiencing any trouble with the service, read our FAQ, email us at [email protected] or call us at 1-844-777-7611. We will be happy to assist you Monday to Friday from 8 a.m. to 10 p.m., and Saturday and Sunday from 8 a.m. to 9 p.m.

Add your metro&moi card to your metro.ca account to earn point m points on every order. To do this, enter the 21 digits of your metro&moi card in the field provided for this purpose during registration, in your account settings, or when you check out.

All bulk products are sold by weight, with the exception of Pick & Mix candies which are not available online.

Your épicier m grocer (your personal shopper) will prepare your grocery order. They'll put special care into selecting the freshest items for you, just like you would do for yourself.

To have your order delivered right to your car:

1. Arrive at the pickup location during your selected time slot.
2. Park in one of the designated pickup parking spots.
3. Call the number on the sign to let us know you’ve arrived.
4. Your order will be brought to your car.
5. Make sure you have proof of ID, the credit card used for the online payment, and your order number.

If you prefer to receive your order in-store, you can go directly to the online grocery service counter.

If you need to reschedule your pickup or delivery time, change your selected service or cancel your order, please call us at 1-844-777-7611.

Take your time to check your order. Metro staff are trained to partner with you to ensure the freshness and quality of your order. If you received items that were substitutions for other products, they will be placed in a separate bag to facilitate your approval.

The only service fees you need to pay are those that appear on your receipt. The delivery drivers are happy to offer you the best service possible and do so with no expectation of a tip.

Respecting your selected time slot helps the store team ensure timely service for all customers. If you think you'll be late for your pickup, please call us at 1-844-777-7611 to let us know.