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Online Orders

Simply input the promo code during checkout and click on "Apply".
Only one promo code may be used for each order placed.

General Questions for Online Orders

We will be happy to assist you Sunday to Friday from 8 a.m. to 10 p.m. and Saturday from 8 a.m. to 9 p.m.

Call us toll free at 1-844-777-7611.

Yes, to place an online order on metro.ca, you need to sign up for a metro.ca account.

Items priced by weight appear in your Shopping Cart at an estimated unit price based on average weight. Once your order has been prepared, the items are weighed and their actual weight and price will be indicated on the receipt you are emailed to confirm your order has been prepared. We process the payment for your online order on the day the order is assembled, so the price you pay will be the current price in effect on that day.

Yes! Add your AIR MILES® Collector Number to get Miles on every order and enjoy our online AIR MILES® promotions. These promotions are clearly indicated on the product images. Some exceptions apply.

Unfortunately, redemption of AIR MILES® Reward Miles is currently not available for online orders.

Photos are used to illustrate the product, but not necessarily the quantity selected. Refer to your Shopping Cart to review the quantity you have chosen.

Your order total may vary based on savings, promotions and prices in effect at the time of order pick-up or delivery, product availability and actual weight, selected store and service. AIR MILES® Reward Miles, coupons, certain savings and taxes will be calculated at checkout. To make sure you get the current week's flyer deals, schedule your delivery or pick-up no later than Wednesday of the flyer period.

Credit cards are accepted online (Visa, Mastercard, American Express) and Visa Debit. You can have more than one credit card in your saved payment methods, but you cannot use more than one to pay for each online order.

Metro does not store any of your banking information on its site, other than your billing address. Metro.ca complies with the highest standards of information security.

If you use a public computer, it is very important to close your session once you have placed your order. You should also be sure to delete any user name or password that you would have used during your session. Rest assured, metro.ca is a secure site. Your confidential information will be protected while browsing and your credit card information is protected by a banking service provider.

Unfortunately, credit cards and Visa Debit are currently the only payment methods accepted online.

Unfortunately, gift cards are currently not an accepted payment method for online grocery shopping.

Your credit card will be charged on the day of your online grocery delivery or pick-up. Once your order has been prepared, the total amount will be finalized based on discounts, promotions, and prices in effect, availability and actual weight of products, applicable fees, taxes, as well as the selected store and service.

Your satisfaction is important to us. If there's a problem with your order, please call us toll free at 1-844-777-7611. We'll help find a solution.

Simply input the promo code during checkout and click on 'Apply'.
Only one promo code may be used for each order placed.

From September 26th to October 30th, 2019, on your first order above $75, we are offering a free bundle that includes an assortment of products with an approximate retail value of $50.00. You can redeem this offer by using the promo code FALLBUNDLE.

From September 26th to November 22nd, 2019, on your 2nd, 3rd, and 4th orders, we are offering free delivery which can be redeemed by using the following promo codes: FREESHIP2, FREESHIP3 and FREESHIP4. Only one of each promo code can used per customer during the promotion period.

Only one promo code may be used for each order placed.

Online Grocery

Metro's Online Grocery service is a simpler way to shop for your groceries. All it takes is 3 easy steps:

  1. Visit metro.ca and place your online order from wherever you are.*
  2. Let your personal shopper prepare your groceries for you.
  3. Choose the time slot and service that suits you best: pick-up or delivery

*Preparation and delivery fees may apply. Minimum purchase required. Service offered in select areas. Details on metro.ca.

Yes! As long as you confirm your order before 1 p.m., you will be able to choose to a pick-up time after 4 p.m. or a delivery time after 6 p.m. (Note that same-day slots are subject to availability and are not guaranteed.)

Your personal shopper will prepare your grocery order. Personal shoppers are dedicated members of the Metro Online Grocery team that are specially trained to select the freshest items for you, with the same care that you would select for yourself!

Pick-up and delivery services are available at select stores and in select areas, however we will continue to expand the service to more of our customers.

To check if you’re eligible for delivery or pick-up, click here and enter your postal code. If the service is not yet available in your area, enter your email address and we'll let you know when it is.

The delivery service fee is $11.99 plus HST. There is no fee for pick-up orders.

There is no additional charge for same-day delivery or pick-up service.

Your satisfaction is important to us. In the unlikely chance a product you've ordered is unavailable, we'll do our best to choose a similar product to substitute it. If you are not entirely satisfied with the substitution we select, we will provide a refund to you.

Allergies? Please check the ingredients of the substituted products.

For the same-day service, you can change your order before 1 p.m.

For the regular service, you can change your order before 11:59 p.m. on the day prior to your pick-up or delivery.

If for any reason you are dissatisfied with any of the items you receive, you can send them back with the delivery driver at the time you receive your order, or return them to any Metro store within 14 days based on Metro’s return policy.

Orders are prepared using plastic bags. Currently, it is not possible to use your reusable bags.

Your order will be packed in recyclable plastic bags. You can reuse these bags or recycle them with your usual household recycling program (as permitted by your municipality), or, if you prefer, our drivers would be happy to take them back to Metro for recycling.

For in-store pickups, you can transfer your groceries to your own reusable bags or containers and the store will recycle the bags for you

Returned bags are sent to Metro’s recycling partners where they are cleaned and processed into pellets that are used to make new plastic bags.

Metro’s exclusive Tri-ZoneTM process maintains the freshness of your online order across three temperature zones: temperate, refrigerated and frozen, both in-store and in the delivery trucks.

For the regular service, you can complete your order any time before 11:59 p.m. on the day prior to your pick-up or delivery. For the same-day service, you can submit your order before 1 p.m.

For the regular service, you can cancel your order online any time before 11:59 p.m. on the day prior to your pick-up or delivery. For the same-day service, you have until 1 p.m. to cancel your order.

Simply go to the "Order History" section, select the order you would like to cancel and confirm cancellation by clicking on "Cancel my order".

To cancel an order after the cut-off time, please call us toll free at 1-844-777-7611 and we will do our best to accommodate your request. Our customer service team is available from Sunday to Friday from 8 a.m. to 10 p.m. and Saturday from 8 a.m. to 9 p.m.

If for any reason you are dissatisfied with any of the items you receive, you can send them back with the delivery driver at the time you receive your order, or return them to any Metro store within 14 days based on Metro’s return policy.

Your favourite products are well-represented online, however there may be some items you see in your local Metro that are not available online. Products such as tobacco, newspapers, gift cards, flowers, prepared platters and dishes, and hot rotisserie foods are not currently sold online.

In general, you will enjoy all promotions and offers currently applicable based on your store. There are slight variations between certain stores. Please refer to the terms and conditions listed on any promotional coupons and deals to verify that they apply online.

Yes! To improve your online shopping experience, add your AIR MILES® Collector Number to your account. This will provide you with quick access to the products you usually buy, as well as special coupons and offers available on the Personalized Shopping page.

Electronic coupons available at metro.ca can be used online. To see which coupons are available, visit the Coupons page or look for coupons on the product detail page. Add your coupons to your Cart when you shop online. Printed coupons, Digital coupons not posted on metro.ca, Flash Sale coupons, mail-in rebates, coupons from coupon booklets or manufacturer coupons are not currently accepted for online orders.

If for any reason you are dissatisfied with any of the items you receive, you can send them back with the delivery driver or return them to any metro store within 14 days based on Metro’s return policy.

No, you cannot purchase alcoholic beverages or tobacco online.

No there are no fees to cancel your order.

For the regular service, you can cancel your order online any time before 11:59 p.m. on the day prior to your pick-up or delivery. For the same-day service, you have until 1 p.m. to cancel your order.

Simply go to the "Order History" section, select the order you would like to cancel and confirm cancellation by clicking on "Cancel my order".

To cancel an order after the cut-off time, please call us toll free at 1-844-777-7611 and we will do our best to accommodate your request. Our customer service team is available from Sunday to Friday from 8 a.m. to 10 p.m. and Saturday from 8 a.m. to 9 p.m.

Add your AIR MILES® Collector Number to your metro.ca account to earn Miles on every online order.

Your personal shopper will prepare your grocery order. Personal shoppers are dedicated members of the Metro Online Grocery team who are specially trained to select the freshest items for you, with the same care that you would select for yourself!

To have your order delivered right to your car:

  1. Arrive at the pick-up location during your selected time slot (follow the posted signs for Metro Online Grocery).
  2. Park in one of the designated pick-up parking spots.
  3. Call the phone number on the sign to let us know you’ve arrived.
  4. Your order will be brought to your car.
  5. Make sure you have proof of ID, the credit card used for the online payment, and your order number.

If you need to reschedule your pick-up or delivery time, change your selected service, or cancel your order, please call us toll free at 1-844-777-7611.

Yes, take your time to check your order. Metro staff, including the delivery drivers, are trained to ensure the freshness and quality of your order. If you received items that were substitutions for other products, they will be placed in a separate bag to facilitate your approval.

The only service fees you need to pay are those that appear on your receipt. The delivery drivers are happy to offer you the best service possible and do so with no expectation of a tip.

Respecting your selected time slot helps us ensure timely service for all customers. If you think you'll be late for your pick-up, please call us toll free at 1-844-777-7611 to let us know.

In order to provide our customers with the optimal experience and to ensure we have the products available for every order, there are limits to what you can order:

 

  • Produce: 25 units
  • 24+ packs of liquid: 5 units
  • Bulky items: 5 units
  • All other products: 12 units