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Help Center

Frequently Asked Questions

  • A product doesn’t meet your expectations: We invite you to fill out a reimbursement form. An agent will validate your request in order to process the reimbursement.

  • For any questions or comments regarding our online service: We invite you to fill out our form. Our team will communicate with you promptly.

  • For any other questions: You can always check out our Frequently Asked Questions or call our team at 1-844-777-7611, available Sunday to Saturday from 8 a.m. to 11 p.m.

  • Issues with a forgotten password: Click on Forgot your password on the Sign-in page in order to reset your password.

  • If the problem persists: Call our team at 1-844-777-7611, available Sunday to Saturday from 8 a.m. to 11 p.m.

  • You can check your order status at any time in your Order History.

  • Also, you will receive an email confirming your order details and the scheduled time slot you chose.

  • Yes, you can modify your order. Visit the Order History section, select the order you'd like to change, add or remove the desired products and confirm your order update by clicking on "Update my order".

  • To find out the cutoff time for modifying an online order, click here.

To see or update your payment info, click on Saved Payment Methods.

Reimbursement

If there is a problem with your order and you would like a reimbursement, we invite you to fill out our reimbursement form.

Report a problem

Questions and Comments

We invite you to fill out our contact form. Our team will communicate with you promptly.

Contact us

Have more questions?

If you still have not found what you are looking for, check out our Frequently Asked Questions

Need to talk to us?

We are available Sunday to Saturday from 8 a.m. to 11 p.m.
Call us at 1-844-777-7611.