Freshness Guarantee Promise

The Metro Freshness Guarantee Promise is valid at Metro stores across Ontario and for online grocery shopping on metro.ca. If you aren’t satisfied with the freshness of a fresh product you purchased at Metro, we will refund the purchase price of the product (including taxes and other fees, if applicable) plus 10% of the price paid for the refunded product (before taxes and other fees, if applicable). The participating and excluded products are as follows:

Participating and Excluded Products

Participating Products = FRESH: Fruits and vegetables, refrigerated dressings, meats, deli meats, cheeses, fine cheeses, prepared meals, fish, bakery, dairy products, refrigerated juices, eggs, refrigerated products from Nature’s Signature and commercial bread.

Excluded Products = Dry groceries and frozen products: for example, but not limited to, cookies, crackers, canned goods, chips, nuts & peanuts, non-refrigerated dressings, non-refrigerated juices, frozen meats and fish, frozen or dried fruits and vegetables, frozen cakes, floral items, reduced bags, and reduced products with percentage off sticker. Additionally, Starbucks and the Garden Center are not included under the Metro Freshness Guarantee.

This offer is not redeemable for cash nor transferable. It cannot be applied to medications and other pharmacy products, alcoholic beverages, tobacco, lottery tickets or gift cards.

Metro reserves the right to determine whether a presented product is covered by this promise. Given the variable nature of the factors determining a product’s freshness and its condition since purchase, which are beyond our control, Metro reserves the right to decide, on a case-by-case basis, if the Metro Freshness Guarantee Promise applies.

The Metro Freshness Guarantee Promise does not apply to products purchased through third-party partners, including Uber Eats, Instacart, Door Dash and Too Good to Go, or Skip the Dishes, nor to metro.ca orders assembled and delivered by external delivery partners such as Uber Eats and Instacart.

Returned product must not have been consumed and must not have exceeded their expiration date, if applicable.

Refund Process

In-store:
Refund and credit requests must be made within 3 days of purchase by returning the product to the store, along with the original purchase receipt.

Online:
Customers must contact Metro Customer Care at 1-866-595-5554 or online at metro.ca. Refund and credit request must be made within 3 days of the delivery or pickup date, as applicable.

The price paid for the product (including taxes and other fees, if applicable, and excluding assembly or delivery fees) will be refunded at the time of the request. The additional10% of the price paid for the refunded product (before taxes and other fees, if applicable) will be issued as a promotional code, sent by email, and valid for 30 days for a future online order, or in any other form determined by Metro from time to time.

Metro reserves the right to suspend, modify, or terminate this program at any time without prior notice.