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Help Center

Frequently asked questions

Depending on the platform used (web or app), when you click on the login icon to one of your accounts, you are automatically redirected to a moiID login page. If you have a moiID account, you authenticate yourself with your moiID identifier (email and password). Otherwise, you must create your moiID account to be able to establish the connection. You are then automatically returned to the home page from where you initiated the request to access your account.


Watch our informative video to easily sign in.

  • Sign in to your account, then click on your name, then click on My account.
  • Click on My AIR MILES® Card.
  • Enter your card number in the field provided and other mandatory information marked with a * and click on Add My Card.

To change your delivery address(es), log in to your account, access your profile (My account), then click on ""My online purchasing preferences"" to complete your changes.

To change your personal contact information, log in to your account, access your profile (My account), then click on ""My profile"" to complete your changes.

To change your address in the AIR MILES® program, visit the partner's website.

Click "Forgot your password?". A temporary password will be sent to you by email.

Once logged into your account, we recommend that you change this password to create a personal one.

If you don't remember your password, click "Forgot your password" to reset it. Othewise, contact Customer Service.

To change your newletter subscriptions from metro and/or its partners, log in to your account, access your profile (My account), then click on "My communication preferences" to complete your changes.

  • If you have a metro.ca account, sign in and select "Flyer and Coupons" from the metro.ca main menu. Then click on "See this week’s flyer": the current flyer for your Metro store will be displayed.
  • You can also view the flyer even if you don’t have a metro.ca account. To do so, click on "Flyer and Coupons", select your store, then click on "See this week’s flyer".

To change the Metro grocery store assigned to you, log in to your account, access your profile (My Account), then click on "My favourite store" to select a new one.

To replace the number of your AIR MILES® card associated with your metro.ca profile.

Your order total may vary based on savings, promotions, and prices in effect at the time of order pickup or delivery; product availability and actual weight; selected store; and selected service. Moi program points, coupons, certain savings, and taxes will be calculated at checkout.

Prices displayed are valid until Wednesday of the same week and may change for orders delivered or picked up after this date. Therefore, the total estimated amount is for informational purposes only.

To make sure you get the current weekly flyer deals, schedule your delivery or pickup no later than Wednesday of the flyer period.

Online order

If you have any questions or need assistance for online ordering, please fill out the form.

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Questions and comments

If you have any questions or comments, please fill out the form. An agent will contact you as soon as possible.

Contact us

Need to talk to us?

Call us at 1-866-595-5554.

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